Frequently Asked Questions (FAQ)

1. What products do you offer?

We specialize in garden essentials including parasols, greenhouses, garden sheds, and lawn mowers—everything to help you create and maintain your perfect outdoor space.

2. How long does shipping take?

Standard shipping usually takes 2 to 4 business days worldwide. You will receive a tracking number once your order ships.

3. Do you offer free shipping?

Yes! We provide free standard shipping on all orders, with no minimum purchase required.

4. Can I return an item?

You can return most items within 30 days of delivery, provided they are unused and in their original packaging. Return shipping is free except for final sale items.

5. Are there any items that cannot be returned?

Yes, items marked as “Final Sale” are not eligible for returns or refunds.

6. How do I contact customer support?

You can reach us anytime at contact@extragalland.com We’re here to help!

7. Do you offer warranties on your products?

Many of our products come with a warranty against manufacturing defects. Please check individual product pages for specific warranty information.

8. Can I track my order?

Absolutely! Once your order ships, you’ll get a tracking number via email to follow your shipment’s progress.

How to reach us:

Address: 4 Bis Rue du Traversis, 17570 Saint-Augustin, France

Email: contact@extragalland.com